For technical support or to obtain service, please contact your nearest Contemporary Controls office — and be prepared to provide the product MODEL, SERIAL NUMBER and PROBLEM DESCRIPTION. If contacting CC by email or after hours by phone, please provide a detailed description of the problem. We will contact you the next business day and attempt to resolve the problem by phone or email. If the product must be returned for repair, follow the procedure described below under "Returning Products for Repair".
Technical support is available Monday-Friday, excluding holidays.
United StatesAvailable 8 AM to 5 PM CT Tel: +1 630 963 7070 |
GermanyAvailable 8 AM to 5 PM CET Tel: +49 341 520359 0 |
United KingdomAvailable 8 AM to 5 PM GMT Tel: +44 (0)24 7641 3786 |
ChinaAvailable 8 AM to 5 PM CST Tel: +86 512 68095866 |
Products under warranty that were not subjected to misuse or abuse will be repaired at no charge to you. You pay to ship the product back to CC, but CC pays for the return shipping (normally by ground). International shipments usually take longer. If it is determined that the product has been misused or abused, CC will provide you with a quotation for repair. No work will be done without your approval.
CC provides a repair service for all its products with fixed-fee charges that depend on the complexity of the product. In the online RMA Request Form, you can request a repair cost estimate in the "Reason for Return" box. You pay to ship the product to CC and will be invoiced for the return shipping. No repair will be performed without your approval. If a product is deemed unrepairable, we will offer to replace it with a refurbished product (assuming one is available). Under no circumstances will CC replace a defective product without your approval. Allow ten working days for shipping and repair.
You must have an RMA number to return a product. To request an RMA number online, complete this . After submitting the form, you will be emailed an RMA number and instructions for returning the product. If you cannot complete the online form, contact CC Customer Service. Once you have an RMA number, return the product to CC with freight prepaid and the RMA number clearly marked on the exterior of the package. If possible, reuse the original shipping container and packaging. Handle the product carefully (avoiding static) and use antistatic bags and packing materials with adequate padding and shock-absorbing properties. CC is not responsible for damage incurred from improper packaging. Your shipment should be insured for your protection.
After you receive your RMA number, ship the product, freight prepaid, to the location from which it was purchased:
United StatesContemporary Control Systems, Inc. |
GermanyContemporary Controls GmbH |
United KingdomContemporary Controls Ltd |
ChinaContemporary Controls (Suzhou) Co. Ltd |