Technical Support

Contemporary Controls (U.S.A.) will provide technical support on its products by calling+1-630-963-7070 ext. 0 each weekday (except holidays) between 8:00 a.m. and 5:00 p.m. Central time. Contemporary Controls Ltd (U.K.) will provide technical support on its products by calling +44 (0)24 7641 3786 each weekday (except holidays) between 8:00 a.m. and 5:00 p.m. United Kingdom time. If you have a problem outside these hours, leave a voice-mail message in the CC after hours mailbox after calling our main phone number. You can also fax your request by calling +1-630-963-0109 (U.S.) or +44 (0)24 7641 3923 (U.K.), or contact us via e-mail at info@ccontrols.com or info@ccontrols.co.uk. When contacting us, please leave a detailed description of the problem. We will contact you by phone the next business day or in the manner your instructions indicate. We will attempt to resolve the problem over the phone. If unresolvable, the customer will be given an RMA number in order that the product may be returned to CC for repair.

Warranty Repair

Products under warranty that were not subjected to misuse or abuse will be repaired at no charge to the customer. The customer, however, pays for shipping the product back to CC while CC pays for the return shipment to the customer. CC normally ships ground. International shipments may take longer. If it has been determined that the product was misused or abused, CC will provide the customer with a quotation for repair. No work will be done without customer approval.

Non-Warranty Repair

CC provides a repair service for all its products. Repair charges are based upon a fixed fee basis depending upon the complexity of the product. Therefore, Customer Service can provide a quotation on the repair cost at the time a Returned Material Authorization (RMA) is requested. Customers pay the cost of shipping the defective product to CC and will be invoiced for the return shipment to their facility. No repair will be performed without customer approval.  If a product is determined to be unrepairable, the customer will be asked if the product can be replaced with a refurbished product (assuming one is available). Under no circumstances will CC replace a defective product without customer approval. Allow ten working days for repairs.

Returning Products for Repair

To schedule service for a product, please call CC Customer Service support directly at +1-630-963-7070 ext. 0 (U.S.) or +44 (0)24 7641 3786 (U.K.). Have the product model and serial number available, along with a description of the problem. A Customer Service representative will record the appropriate information and issue, via fax, an RMA number—a code number by which we track the product while it is being processed. Once you have received the RMA number, follow the instructions of the Customer Service support representative and return the product to us, freight prepaid, with the RMA number clearly marked on the exterior of the package. If possible, reuse the original shipping containers and packaging. In any event, be sure you follow good ESD-control practices when handling the product, and ensure that antistatic bags and packing materials with adequate padding and shock-absorbing properties are used. CC is not responsible for any damage incurred from improper packaging. Shipments should be insured for your protection.

Ship the product, freight prepaid, to the location from which it was purchased:

 Contemporary Control Systems, Inc.
 2431 Curtiss Street
 Downers Grove, IL  60515
 U.S.A.

Contemporary Controls Ltd
Sovereign Court Two
University of Warwick Science Park
Sir William Lyons Road
Coventry CV4 7EZ
United Kingdom