For technical support or to schedule service for a product, please contact your nearest Contemporary Controls office. Have the product model and serial number available, along with a description of the problem. If you contact us after hours, please leave a detailed description of the problem. We will contact you by phone the next business day or in the manner your instructions indicate. We will attempt to resolve the problem over the phone. If unresolvable, you will be given a Returned Material Authorization (RMA) number so the product may be returned for repair.
Technical support is available Monday-Friday, excluding holidays.
United StatesAvailable 8 AM to 5 PM CT Tel: +1 630 963 7070 |
GermanyAvailable 8 AM to 5 PM CET Tel: +49 341 520359 0 |
United KingdomAvailable 8 AM to 5 PM GMT Tel: +44 (0)24 7641 3786 |
ChinaAvailable 8 AM to 5 PM CST Tel: +86 512 68095866 |
Products under warranty that were not subjected to misuse or abuse will be repaired at no charge to the customer. The customer, however, pays for shipping the product back to CC while CC pays for the return shipment to the customer. CC normally ships ground. International shipments may take longer. If it has been determined that the product was misused or abused, CC will provide the customer with a quotation for repair. No work will be done without customer approval.
CC provides a repair service for all its products. Repair charges are based upon a fixed fee basis depending upon the complexity of the product. Therefore, Customer Service can provide a quotation on the repair cost at the time a Returned Material Authorization (RMA) is requested. Customers pay the cost of shipping the defective product to CC and will be invoiced for the return shipment to their facility. No repair will be performed without customer approval. If a product is determined to be unrepairable, the customer will be asked if the product can be replaced with a refurbished product (assuming one is available). Under no circumstances will CC replace a defective product without customer approval. Allow ten working days for repairs.
You must have an RMA number to return a product. Once you have contacted CC Customer Service and received an RMA number, follow the instructions of the Customer Service support representative and return the product to us, freight prepaid, with the RMA number clearly marked on the exterior of the package. If possible, reuse the original shipping container and packaging. Follow good ESD-control practices when handling the product, and ensure that antistatic bags and packing materials with adequate padding and shock-absorbing properties are used. CC is not responsible for any damage incurred from improper packaging. Shipments should be insured for your protection.
Ship the product, freight prepaid, to the location from which it was purchased:
United StatesContemporary Control Systems, Inc. |
GermanyContemporary Controls GmbH |
United KingdomContemporary Controls Ltd |
ChinaContemporary Controls (Suzhou) Co. Ltd |