July 2014 - At the suggestion from some of our customers, Contemporary Controls has improved our technical support efforts for our Spanish-speaking customers by creating a dedicated Spanish-speaking technical support line at 1-630-324-5036.
The technical support line is supported by Diego Mateo, CCSI's new Technical Support Specialist, who was hired in April 2014 to provide technical support for the company's products and services in both English and Spanish. He has an Associate degree in Applied Science/HVAC from Joliet Junior College and is EPA certified. Diego has a background in installation and maintenance of HVAC systems, both theory and hands-on. He possesses excellent bi-lingual English/Spanish abilities in writing, speaking and translating.
In addition to providing technical support, Mr. Mateo is also translating our English-language videos for our Spanish-speaking customers. The first video available in Spanish is the Introduction to the BAScontrol20. This video introduces the BAScontrol20 - a 20-point Powered by Sedona Framework field Controller - and its many features. The unit is a flexible, freely-programmable controller that is BACnet/IP compatible and web page configurable. Watch the video.
We continue to improve our website and buying experience to support our international customers. We will be making more changes in the future to provide multi-language support. Please let us know if you have suggestions for how we can improve your experience with Contemporary Controls.